13.13 freezes on "Loading..." on Oculus Rift S

Prutt3l

Kieshi Yeah, that should be possible. What logs are you looking for, and where is the location to find them?

Kieshi

Prutt3l when you start having issues again, go to %username%/AppData/LocalLow/Deo VR/Deo VR/Player.log

Prutt3l

Ok, Got the update to 13.14.1, which makes no difference.
Starting the app results in an infinite loading screen in the headset, while the mirror on the desktop shows the DeoVR interface.

Below the log you asked for:

Mono path[0] = 'E:/Oculus Games/Software/infomediji-d-o-o-deovr-video-player/DeoVR_Data/Managed'
Mono config path = 'E:/Oculus Games/Software/infomediji-d-o-o-deovr-video-player/MonoBleedingEdge/etc'
Initialize engine version: 2020.3.42f1 (7ade1201f527)
[Subsystems] Discovering subsystems at path E:/Oculus Games/Software/infomediji-d-o-o-deovr-video-player/DeoVR_Data/UnitySubsystems
[Subsystems] No descriptors matched for examples in UnitySubsystems/OculusXRPlugin/UnitySubsystemsManifest.json.
[Subsystems] 1 'inputs' descriptors matched in UnitySubsystems/OculusXRPlugin/UnitySubsystemsManifest.json
[Subsystems] 1 'displays' descriptors matched in UnitySubsystems/OculusXRPlugin/UnitySubsystemsManifest.json
[Subsystems] No descriptors matched for meshings in UnitySubsystems/OculusXRPlugin/UnitySubsystemsManifest.json.
GfxDevice: creating device client; threaded=1
Direct3D:
Version: Direct3D 11.0 [level 11.1]
Renderer: AMD Radeon RX 6900 XT (ID=0x73bf)
Vendor:
VRAM: 16338 MB
Driver: 31.0.14051.5006
Begin MonoManager ReloadAssembly

Completed reload, in 5.277 seconds
ERROR: Shader Unlit/ProjectionShaderOES shader is not supported on this GPU (none of subshaders/fallbacks are suitable)
XRGeneral Settings awakening...
D3D11 device created for Microsoft Media Foundation video decoding.
[XR] OculusXRPlugin: registering subsystems
[Subsystems] OculusXRPlugin successfully registered Provider for oculus display
[XR] Oculus Input lifecycle provider registered.
[Subsystems] OculusXRPlugin successfully registered Provider for oculus input
[Subsystems] OculusXRPlugin successfully registered Provider for oculus display
[XR] Oculus settings :
Shared Depth Buffer: Yes
Dash Support: Yes
Requested Stereo Rendering Mode Multi Pass
Color Space: Gamma
Low Overhead Mode: No
Optimize Buffer Discards: Yes
Phase Sync: No
Symmetric Projection: Yes
Subsampled Layout: No
Late Latching: No
Late Latching Debug: No
Enable TrackingOrigin Stage Mode: No
[Subsystems] Loading plugin OculusXRPlugin for subsystem oculus display...
[Subsystems] Loading plugin OculusXRPlugin for subsystem oculus input...
<RI> Initializing input.
New input system (experimental) initialized
Using XInput
<RI> Input initialized.
<RI> Initialized touch support.
[XR] Oculus XR Plugin Display Start
[XR] Unity will render to eye texture(s) of format: Separate
[XR] The Oculus eye layer has texture(s) of format: Separate
Bootstrap is configuring
Bootstrap is configured
[XR] Rendering directly to eye textures.
[XR] Failed to get layer textures
[XR] CreateEyeTextureStages failed.
[XR] Failed to create eye textures.
Error on graphics thread: 1
[XR] Destroying distortion window
[XR] Oculus XR Plugin Display Stop
UnloadTime: 5.566400 ms
RootAppLifetimeScope is configuring
RootAppLifetimeScope is configured
RootAppLifetimeScope is ready
Loading scene DeoVR.XR.Core
Loading scene NewestUI
XRAppLifetimeScope is configuring
XRAppLifetimeScope is configured
XRAppLifetimeScope is ready. Parent: RootAppLifetimeScope
Serialization depth limit 10 exceeded at 'EmojiItem.short_names'. There may be an object composition cycle in one or more of your serialized classes.

Serialization hierarchy:
11: EmojiItem.short_names
10: EmojiItem.SkinToneList
9: EmojiItem.SkinToneList
8: EmojiItem.SkinToneList
7: EmojiItem.SkinToneList
6: EmojiItem.SkinToneList
5: EmojiItem.SkinToneList
4: EmojiItem.SkinToneList
3: EmojiItem.SkinToneList
2: EmojiItem.SkinToneList
1: EmojiItem.SkinToneList
0: EmojiItem.SkinToneList
Current VR Platform is OculusRift
IsOculus: True
Application version: 13.14.1
Unique device Id: 2255e9be32c2c783f0fccfb8b7e23dcdc003fd87
Setting up TrackingUniverseSeated...
Fallback handler could not load library E:/Oculus Games/Software/infomediji-d-o-o-deovr-video-player/DeoVR_Data/Mono/openvr_api
Fallback handler could not load library E:/Oculus Games/Software/infomediji-d-o-o-deovr-video-player/DeoVR_Data/Mono/openvr_api.dll
Fallback handler could not load library E:/Oculus Games/Software/infomediji-d-o-o-deovr-video-player/DeoVR_Data/Mono/openvr_api
Fallback handler could not load library E:/Oculus Games/Software/infomediji-d-o-o-deovr-video-player/DeoVR_Data/Mono/libopenvr_api
Fallback handler could not load library E:/Oculus Games/Software/infomediji-d-o-o-deovr-video-player/DeoVR_Data/Mono/libopenvr_api.dll
Fallback handler could not load library E:/Oculus Games/Software/infomediji-d-o-o-deovr-video-player/DeoVR_Data/Mono/libopenvr_api
Fallback handler could not load library E:/Oculus Games/Software/infomediji-d-o-o-deovr-video-player/DeoVR_Data/Mono/openvr_api
Fallback handler could not load library E:/Oculus Games/Software/infomediji-d-o-o-deovr-video-player/DeoVR_Data/Mono/openvr_api.dll
Fallback handler could not load library E:/Oculus Games/Software/infomediji-d-o-o-deovr-video-player/DeoVR_Data/Mono/openvr_api
Fallback handler could not load library E:/Oculus Games/Software/infomediji-d-o-o-deovr-video-player/DeoVR_Data/Mono/libopenvr_api
Fallback handler could not load library E:/Oculus Games/Software/infomediji-d-o-o-deovr-video-player/DeoVR_Data/Mono/libopenvr_api.dll
Fallback handler could not load library E:/Oculus Games/Software/infomediji-d-o-o-deovr-video-player/DeoVR_Data/Mono/libopenvr_api
Fallback handler could not load library E:/Oculus Games/Software/infomediji-d-o-o-deovr-video-player/DeoVR_Data/Mono/openvr_api
Fallback handler could not load library E:/Oculus Games/Software/infomediji-d-o-o-deovr-video-player/DeoVR_Data/Mono/openvr_api.dll
Fallback handler could not load library E:/Oculus Games/Software/infomediji-d-o-o-deovr-video-player/DeoVR_Data/Mono/openvr_api
Fallback handler could not load library E:/Oculus Games/Software/infomediji-d-o-o-deovr-video-player/DeoVR_Data/Mono/libopenvr_api
Fallback handler could not load library E:/Oculus Games/Software/infomediji-d-o-o-deovr-video-player/DeoVR_Data/Mono/libopenvr_api.dll
Fallback handler could not load library E:/Oculus Games/Software/infomediji-d-o-o-deovr-video-player/DeoVR_Data/Mono/libopenvr_api
DllNotFoundException: openvr_api
at (wrapper managed-to-native) OVR.OpenVR.OpenVRInterop.GetInitToken()
at OVR.OpenVR.OpenVR.GetInitToken () [0x00000] in <4c1dcfeb5127438bb64e32f8e2d3f5c6>:0
at OVR.OpenVR.OpenVR+COpenVRContext.CheckClear () [0x00005] in <4c1dcfeb5127438bb64e32f8e2d3f5c6>:0
at OVR.OpenVR.OpenVR+COpenVRContext.VRCompositor () [0x00000] in <4c1dcfeb5127438bb64e32f8e2d3f5c6>:0
at OVR.OpenVR.OpenVR.get_Compositor () [0x00005] in <4c1dcfeb5127438bb64e32f8e2d3f5c6>:0
at WindowsManager`1[T].SetupSteamVR () [0x0000a] in <05532c101808496b9cfe9b29927b1410>:0
Rethrow as Exception: Error setting TrackingUniverseSeated!

UnityEngine.DebugLogHandler:Internal_LogException(Exception, Object)
UnityEngine.DebugLogHandler:LogException(Exception, Object)
UnityEngine.Logger:LogException(Exception, Object)
UnityEngine.Debug:LogException(Exception)
WindowsManager1:SetupSteamVR() WindowsManager1:setDisplaySettings()
PlatformManager`1:Initialize()
ApplicationStart:Awake()

Antialiasing: 2
RenderScale: 1,7
VSyncCount: 0
Current system is Windows 11 (10.0.22631) 64bit
Current videocard is AMD Radeon RX 6900 XT
Current platform is OculusRift
DontDestroyOnLoad only works for root GameObjects or components on root GameObjects.
Initializing Google Analytics 0.2.
SLRAnalyticsController initialized. TrackingCode = G-XYPFYRG2XL|DAzk0PnBTKavnQKi47qd4w
Default keybinds for RiftController successfully loaded.
Default keybinds for QuestHandTrackingController successfully loaded.
Default keybinds for RiftRemoteController successfully loaded.
Default keybinds for GamepadController successfully loaded.
[ProjectionMesh] v1.8.1 awakens
Browser initialized.
Camera "Main Camera" does not use a Tracked Pose Driver (Input System), so its transform will not be updated by an XR device. In order for this to be updated, please add a Tracked Pose Driver (Input System) with bindings for position and rotation of the center eye.
Numpad is not supported by this keyboard "Keyboard_PIN"
Numpad is not supported by this keyboard "Keyboard_PIN"
[AVProVideo] No camera set for UpdateMultiPassStereo component. If you are rendering in multi-pass stereo then it is recommended to set this.
Unity v2020.3.42f1, Oculus Utilities v1.89.0, OVRPlugin v1.89.0, SDK v1.0.27.
SystemHeadset Rift_CV1, API OpenXR
OpenXR instance 0x259000000001 session 0x0
Current display frequency 0, available frequencies []
Failed to initialize Insight Passthrough. Passthrough will be unavailable. Error Failure_NotInitialized.
Local Dimming feature is not supported
Found IOVRSkeletonDataProvider reference in RightOVRHand due to unassigned field.
Found IOVRSkeletonDataProvider reference in LeftOVRHand due to unassigned field.
[AVProVideo] Initialising AVPro Video v2.7.3 (native plugin v2.7.0f1-ultra) on AMD Radeon RX 6900 XT/Direct3D 11.0 [level 11.1] (MT True) on WindowsPlayer
The current MSAA level is 2, but the recommended MSAA level is 4. Switching to the recommended level.
[OVRManager] HMDAcquired event
[OVRManager] InputFocusLost event
Unable to process a controller whose SampleRateHz is 0 now.
Unable to process a controller whose SampleRateHz is 0 now.
[Deo] LoadSettings
LogFolder created C:/Users/robva/AppData/LocalLow/Deo VR/Deo VR\logtracker_6329240a-1d7a-487f-813e-0c56a0c5b43e
ActionController_ChangeDevice GamepadController Any
ActivateReticle
Loading redirects...
Loading project: DeoVR https://www.deovr.com
[Deo] GetProject: DeoVR
[Deo] GetFilters
Redirects loaded: 41
Set reload method: ReloadMedia
Reloading dashboard: ReloadMedia
[Deo] GetVideos: page=1, perPage=12
[Deo] GetTags 1 17
[AVProVideo] Shutdown
[OVRManager] OnApplicationQuit
Disconnecting NS...
[XR] Oculus XR Plugin Display Shutdown
Setting up 8 worker threads for Enlighten.
Thread -> id: 89e0 -> priority: 1
Thread -> id: 76c0 -> priority: 1
Thread -> id: c208 -> priority: 1
Thread -> id: 69a8 -> priority: 1
Thread -> id: a240 -> priority: 1
Thread -> id: 73e0 -> priority: 1
Thread -> id: 86dc -> priority: 1
Thread -> id: 2af4 -> priority: 1
[OVRManager] OnDestroy

Prutt3l

I managed to get it going again by uninstalling the app and manually removing all data I could find for the app (appdata and install folders) and re-installing it. Sadly that got me into another issue, already mentioned in another thread: the Oculus remote seems no longer supported.

thebassist

Yeah the new version is still having the same issue for me too.

Here's what my log file shows:

Mono path[0] = 'C:/Program Files/Oculus/Software/Software/infomediji-d-o-o-deovr-video-player/DeoVR_Data/Managed'
Mono config path = 'C:/Program Files/Oculus/Software/Software/infomediji-d-o-o-deovr-video-player/MonoBleedingEdge/etc'
Initialize engine version: 2020.3.42f1 (7ade1201f527)
[Subsystems] Discovering subsystems at path C:/Program Files/Oculus/Software/Software/infomediji-d-o-o-deovr-video-player/DeoVR_Data/UnitySubsystems
[Subsystems] No descriptors matched for examples in UnitySubsystems/OculusXRPlugin/UnitySubsystemsManifest.json.
[Subsystems] 1 'inputs' descriptors matched in UnitySubsystems/OculusXRPlugin/UnitySubsystemsManifest.json
[Subsystems] 1 'displays' descriptors matched in UnitySubsystems/OculusXRPlugin/UnitySubsystemsManifest.json
[Subsystems] No descriptors matched for meshings in UnitySubsystems/OculusXRPlugin/UnitySubsystemsManifest.json.
GfxDevice: creating device client; threaded=1
Direct3D:
Version: Direct3D 11.0 [level 11.1]
Renderer: NVIDIA GeForce RTX 2070 (ID=0x1f14)
Vendor:
VRAM: 8019 MB
Driver: 31.0.15.2754
Begin MonoManager ReloadAssembly

Completed reload, in 6.161 seconds
ERROR: Shader Unlit/ProjectionShaderOES shader is not supported on this GPU (none of subshaders/fallbacks are suitable)
XRGeneral Settings awakening...
[XR] OculusXRPlugin: registering subsystems
[Subsystems] OculusXRPlugin successfully registered Provider for oculus display
[XR] Oculus Input lifecycle provider registered.
[Subsystems] OculusXRPlugin successfully registered Provider for oculus input
[Subsystems] OculusXRPlugin successfully registered Provider for oculus display
[XR] Oculus settings :
Shared Depth Buffer: Yes
Dash Support: Yes
Requested Stereo Rendering Mode Multi Pass
Color Space: Gamma
Low Overhead Mode: No
Optimize Buffer Discards: Yes
Phase Sync: No
Symmetric Projection: Yes
Subsampled Layout: No
Late Latching: No
Late Latching Debug: No
Enable TrackingOrigin Stage Mode: No
[Subsystems] Loading plugin OculusXRPlugin for subsystem oculus display...
[XR] OVRPlugin failed to initialize.
[XR] Oculus XR Plugin Failed to initialize OVR plugin.
[Subsystems] Failed to initialize subsystem oculus display [error: 1]
[Subsystems] Loading plugin OculusXRPlugin for subsystem oculus input...
[XR] XR input Oculus failed to initialize OVR plugin.
[Subsystems] Failed to initialize subsystem oculus input [error: 1]
Unable to start Oculus XR Plugin.
Possible causes include a headset not being attached, or the Oculus runtime is not installed or up to date.
If you've recently installed or updated the Oculus runtime, you may need to reboot or close Unity and the Unity Hub and try again.
<RI> Initializing input.
New input system (experimental) initialized
Using XInput
<RI> Input initialized.
<RI> Initialized touch support.
Bootstrap is configuring
Bootstrap is configured
UnloadTime: 1.438000 ms
RootAppLifetimeScope is configuring
RootAppLifetimeScope is configured
RootAppLifetimeScope is ready
Loading scene DeoVR.XR.Core
Loading scene NewestUI
Serialization depth limit 10 exceeded at 'EmojiItem.short_names'. There may be an object composition cycle in one or more of your serialized classes.

Default keybinds for RiftController successfully loaded.
Default keybinds for QuestHandTrackingController successfully loaded.
Default keybinds for RiftRemoteController successfully loaded.
Default keybinds for GamepadController successfully loaded.
DontDestroyOnLoad only works for root GameObjects or components on root GameObjects.
Initializing Google Analytics 0.2.
[ProjectionMesh] v1.8.1 awakens
Browser initialized.
Camera "Main Camera" does not use a Tracked Pose Driver (Input System), so its transform will not be updated by an XR device. In order for this to be updated, please add a Tracked Pose Driver (Input System) with bindings for position and rotation of the center eye.
Numpad is not supported by this keyboard "Keyboard_PIN"
Numpad is not supported by this keyboard "Keyboard_PIN"
[AVProVideo] No camera set for UpdateMultiPassStereo component. If you are rendering in multi-pass stereo then it is recommended to set this.
[AVProVideo] Initialising AVPro Video v2.7.3 (native plugin v2.7.0f1-ultra) on NVIDIA GeForce RTX 2070/Direct3D 11.0 [level 11.1] (MT True) on WindowsPlayer
Starting Remote Api server
Remote Api server started
[Deo] LoadSettings
LogFolder created C:/Users/rober/AppData/LocalLow/Deo VR/Deo VR\logtracker_6272357e-a424-4de7-88d3-e22b2ba01cf0
ActionController_ChangeDevice GamepadController Any
ActivateReticle
Loading redirects...
Loading project: DeoVR https://www.deovr.com
[Deo] GetProject: DeoVR
Redirects loaded: 41
[Deo] GetFilters
Set reload method: ReloadMedia
Reloading dashboard: ReloadMedia
[Deo] GetVideos: page=1, perPage=12
[Deo] GetTags 1 17
[AVProVideo] Shutdown
Disconnecting NS...
Stopping Remote Api server
Setting up 6 worker threads for Enlighten.
Thread -> id: 8614 -> priority: 1
Thread -> id: 54a4 -> priority: 1
Thread -> id: 84c4 -> priority: 1
Thread -> id: 57ac -> priority: 1
Thread -> id: 80c -> priority: 1
Thread -> id: 9020 -> priority: 1
Remote API client disconnected
Remote Api server stopped

Kieshi

Thank you fro the logs, guys, I have passed them on to the team

blabla

thebassist same problem i buy new pc but same graphic card before and now don't work ist infinite black screen on pc an pn vr i see the lanch menu

blabla

i resolve problem istall last lav filter, dont freeze anymore!

thebassist

blabla Would you be willing to share what LAV filter you installed? I had literally never even heard of a LAV filter until now.

davidreact

I still haven't been able to use the app. It's been months.

thebassist

davidreact I know. It's completely ridiculous. Why won't they just let us download the earlier version of the app that actually worked while they figure out how to fix it? I've yet to hear any answer about this any time I've brought it up.

So please devs, one more time, can we have access to pre-13.13 releases, from before this app broke for half of its users? If not, is there any good reason why????

elefantino9

thebassist
Another one with the same problem and same petition. I assume that you can share a downgrade, please!

podrick20

I just reported a different problem with Deovr on my Rift S, but reading this thread it seems that it must be related to the new version of the Deovr app and the statement that it "no longer supports Rift VR".
I have used Deovr for a long time and it has always worked flawlessly. Can we please have access to the older version that worked fine on my Rift S? I would like to be able to continue to use it.

DraiKo

Regrettably, we are unable to provide support for all products and their respective versions. This necessity underscores our commitment to enhancing our offerings with each new release by introducing novel features and discontinuing support for outdated ones.

A prime illustration of this practice is observed in renowned technology companies such as Microsoft, Android, and Apple. Their software undergoes a lifecycle, wherein the latest versions may not be compatible with older devices. This phenomenon arises from ongoing improvements incorporated into the latest software updates, aimed at bolstering security and ensuring seamless performance for current and forthcoming products.

MPort88

DraiKo If you were to go to some of the most successful tech company websites, Microsoft, Samsung, etc and go to their Support sections for their products, they all have a section where you can view/download previous releases. Why would they do that, if the newer releases improved the experience so much? Because they understand that at some point, the software will outpace the hardware? Sure... But mainly, because it allows them to reach a larger market which increases overall profit... I know I'm speaking on deaf ears but it just doesn't make any logical sense. Ruining the experience of happy, loyal customers just to save a breadcrumb of space on the company's servers. Take care

thebassist

DraiKo So let me get this straight. I post about an error for a fantastic piece of software that had ZERO issues until a MINOR update. An issue that COULD. HAVE. BEEN. SOLVED. SO. EASILY. by simply allowing downloads of previous versions of the app. Four updates later, I get a response of "Well I guess DeoVR just won't be compatible with your hardware anymore. It's a normal thing for that to happen in the tech/ software industry."

Way to dodge the question I've asked earnestly several times on this support forum. Why can't we download earlier versions???? I think MPort88 has the answer, it's to save a breadcrumb of space on company's servers.

I'm part of many VR video sharing/ discussing forums and servers and I used to recommend DeoVR above all else, but I'll be sure to post screenshots of your message confirming that the dev team's attitude is "Well, if our update happened to break the software for your equipment, I guess your equipment is just too old and we won't be fixing it cause that's just how things go in the tech industry. And no, you can't have the version that used to work perfectly, because no reason."

I don't like writing salty replies and bad-mouthing developers, but the whole attitude behind your response just leaves a bad taste in my mouth. If you don't want to bother with making older versions available because your company doesn't think it's worth the hassle, just be honest with us about that instead of implying that it's a normal thing to do, because it's not. Most other software in my Steam library has at least a few available previous versions on SteamDB, and as MPort88 pointed out those "renowned tech companies" you mentioned make old versions available as standard practice too.

The one saving grace is that you're not charging money for the software that you'll only "selectively" be providing support for.

DraiKo

Hello guys, can you please try to install new update and see if this fixes your issues, new update is 13.17 was just released past weekend.

As for information, here you can find the VR Products that we support https://deovr.com/app

Regarding old versions, unfortunately we don't have a library to share old app versions.

Kind Regards

MPort88

DraiKo You sure about that one bud? 🤔Because in the following post, someone says they're stuck on a certain version and someone else with the exact same name as you provided them with previous versions to sideload onto their Quests.... [https://forum.deovr.com/d/3028-deovr-stuck-on-version-13124](https://)

marrcim

What is funny to me is that I just bought and set up a Quest Pro that I plan on using for DCS mostly, but it cannot run this app.

I put on my torn and shitty Oculus Rift (the first version) and it runs DeoVR smoothly. My pc has a i9-14900k and a 4070ti Super. My pc can't be the issue. The hardware on my head is also leaps ahead of the rift, so the issue lies with the application.
To answer the post before mine, I have just downloaded the app both onto my pc and the headset. It launches on the headset and works too, but I can't access my drives there.
I am not a developer or a programmer, but I have worked with many, and 99% of the time they came up with solutions not excuses, it would be nice to see the same from the devs here as well.

KatDEO

marrcim Hi! We're working on fixing the bug for Quest Pro. Thank you for your patience.

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