Release 13.13 (Meta Store account linking, headset off - stop video)

WhiteKitty

I use Quest3 and Quest AirLink to connect to the PC, and use the Oculus version of DeoVR
After I updated to 13.13, I cannot use the pointer of the hand controller and cannot see the controller.
I can only use the helmet's pointer to select the UI, but my controller buttons work fine

Everything was fine in 13.12, but something went wrong after updating to 13.13.
By the way, there is no problem with 13.13 in the Quest version, but there is a problem with the Oculus version.

boboweb

WhiteKitty By the way, there is no problem with 13.13 in the Quest version, but there is a problem with the Oculus version.

And the Steam version too ...

Kieshi

WhiteKitty @grimjack28 @wartington I will report the controllers problem to devs, they will check it out

Kieshi

Yuns got it, team is working on a fix right now

tubep

Kieshi I can see Japanese letters on the DLNA folder names properly with the app 13.13.1. Thank you for your works, happy holidays!

bono

PLEASE. FIX UNICODE ERROR ON DLNA

Kieshi

bono hello, could you please elaborate? Do you mean the Japanese and Korean letters being shown as unidentified symbols?

Kieshi

So the issue with controllers seems to be with the OpenXR settings.
Try to turn off OpenXR in SteamVR settings under SteamVR->Settings->OpenXR->Meta Plugin Compatibility=Off

We will work to get it resolved with the future iterations to be compatible with OpenXR

grimjack28

Kieshi

ok so based on that i went in and disabled developer runtime features in the oculus software settings and now the left controller works again. thanks for the suggestion.

wartington

Kieshi turning this setting off does not resolve the problem for me.

WhiteKitty

Kieshi
I found some points about issues with the PC version of DEOVR
When I turn off OpenXR and use Steam VR, the controller displays normally
However, turning off OpenXR will cause the DEOVR on the Oculus Store to fail to open.

bono

Kieshi YES. KOREAN LETTERS ARE BEING SHOWN LIKE □□□ □□. AND CAN'T PLAY VIDEO ON DLNA.

Kieshi

bono we are working on a fix right now, should go live next week

Kieshi

wartington I will check with the team

Harrie27

On my Q2 DeoVR starts and crashes to desktop right away. Rebooting, reinstalling makes no difference.

Kieshi

Harrie27 could you please give more details for us to try and identify the issue? If you could make a video of the whole process and send it to me in DM, I would highly appreciate it

AwAZ

Kieshi
Impossible to interact with interface…
I can see both of them pointing, but the DeoVR interface doesn't pick them up...they point into the distance behind the ui.

AwAZ

Hello, with 13.13, DeoVR is impossible to use, there is no interaction with controllers, the dot is not on the interface, can’t use 🙁 please help or tell me how to downgrade the version

Kieshi

AwAZ could you please let me know which headset you are using? Is it just DeOVR app or any particular setup like using SteamVR?
please try to reload the app, alternatively, if this doesn't help, uninstalling the app and installing it again should help.

spyro

Same. No interaction possible. Did you even test this on a Quest 3 before release...?

Kieshi

spyro could you please let me know if this happens straights as you enter the app or does it work for some time and then stop?
Did you try to reload the app, alternatively, if this doesn't help, try uninstalling the app and installing it again

Dekard

Quest Pro - DeoVR boots up I can see the Deovr website but the Quest Pro controllers do not work, they just go through the videos and I can't select anything - I have to escape out and quit - DeoVR is totally useless without the ability to select things with the controller.

Kieshi

Dekard just to clarify, when you open DeoVR app, it loads, you see main page with videos, but the controllers do not respond straight away after DeoVR app loading?
Same as I mentioned before: try to uninstall the app and installing it again

Dekard

Unsure why my post states deleted - but Quest Pro - DeoVR boots up I can see the Deovr website but the Quest Pro controllers do not work, they just go through the videos and I can't select anything - I have to escape out and quit - DeoVR is totally useless without the ability to select things with the controller.

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