Howto upload Stereo 3D (Flat SBS) Videos?

DraiKo

spinningblade Hey hello, yeah actually we are working to add this video setup in the user interface, we are doing some changes in this will be one of them, thanks a lot for the tip.
Regarding videos with PT, do you have any video that you want me to check? just to see manually if the platform supports it, and make things easier.

if you do, feel free to send me an email to angel@deovr.com and ill check the compatibility of the video with our platform.

thanks a lot for your great tip and for sure we will take them in consideration for next updates.

kind regards

spinningblade

DraiKo I was planning on re-uploading a few of my existing VR180 animations as passthrough videos, but I think I will wait until the upload process and interface is updated. Since my animations come straight from animation software, I have the ability to save the file as a .MOV file (ProRes444) with a built-in alpha transparent channel. So don't need to key out any green or remove any background. But it doesn't seem that I can upload a .MOV file with alpha channel to DeoVR yet.

spinningblade

DraiKo I think I spoke too soon! While I was able to post a few Flat FullSBS 3D videos using the "SBS" and "180" View Angle settings, I posted another one last night and it is playing back completely distorted as if it were a spherical 360 video. I'm not sure why this video didn't play properly when the others did. Maybe a DeoVR moderator was fixing the other videos and I didn't even know it.
Anyway, based on my emails with DeoVR customer support, I was told the admins have a "Flat" checkbox they need to check on videos in order to get them to play Flat instead of Spherical. Can someone do this for my video? (username spinningblade) It's the newest video in my channel that is currently set to Private.

KatDEO

spinningblade I've checked the video and tried to change the settings, but it was still distorted. I asked our moderators to check.

spinningblade

KatDEO I have no idea why this one got distorted. I feel like the uploaded processed it as a VR180 video since I chose SBS and View Angle 180. Some of my other videos had this spherical distortion earlier, but I thought you checking the “Flat” setting fixes this.

spinningblade

@KatDEO it looks like the moderator fixed the spherical distortion. (although the only way I was able to see the fixed version was deleting the DeoVR app and re-installing it) Even though my app is supposed to clear the cache when I quit the app, it seemed to have kept the previous distorted version in cache until i deleted the app.

Can you find out exactly what the moderator did to fix the distortion? Is there anything I can do when I upload the file to avoid this issue?

spinningblade

I just uploaded a new Flat 3D video and once again, it is being played back as a spherical video. Can a moderator please fix this distortion? (checking the "Flat" button seems to have worked in the past) The video I need help with was published 5 hours ago on deovr and is currently set to Private. Once the distortion is fixed, I can switch it to Public. Thank you.

DraiKo

spinningblade sorry to hear that, can you share me the link to check with moderators please

spinningblade

DraiKo I emailed you a link to the video. Thank you

DraiKo

spinningblade fixed, now it should show correctly. Let me know any problems mate.

Kind regards

lucidtripper

iPhone 15 pro max

I process the raw spatial files using Spatialify app on the iPhone

is there a dedicated setting for these spatial videos in DeoVR ?

they are side by side - but not 180

ideally I shouldn't have to re-format them into 3d180 file

spinningblade

lucidtripper welcome to my world, haha! I’ve been talking with DeoVR for the past 2 months trying to fix this upload process. Your spatial videos are Flat side-by-side 3D video. Currently, DeoVR does not support uploading flat 3D videos. You need to upload them as if they were a VR180 video….SBS with a view angle of 180. About 40% of the time, it will playback properly. But the rest of the time, it will play it back as if it were a VR180 video, which will stretch and distort your flat video into a spherical projection. In the latter case, you need to contact DeoVR support and one of the moderators can change the projection back to Flat SBS 3D. (They apparently have video options on their side that users currently do not)

DraiKo

lucidtripper hey hello, can you share me your channel and link to the video so I can check it? thanks

spinningblade

I sent you a message a few hours ago on Messenger. I have 2 stereo-3D videos ready to go Public, just need someone at deoVR to change the projection to Flat. Not sure if anyone else can help.

spinningblade

DraiKo

DraiKo Settings for Flat SBS 3D videos. The View Angle needs to be 180 and the Format is SBS. And the video file needs to be a Full-SBS 3D file. It should upload good, without admin help.

You may have actually got that information from me, haha. And unfortunately, it is not correct. A few months ago, I started messaging every DeoVR user I could find that had successfully uploaded a Flat 3D video file to DeoVR. One of them responded and said that he sets his videos as Video Type: SBS and View Angle: 180 and that he uploads full side-by-side 3D videos (not half side-by-side) So I relayed that info to support/Katya who may have relayed that info to you. But I have uploaded at least a dozen videos since then using those exact settings and they display properly 0% of the time. I think the few times I thought it worked (and the user I spoke to thought his worked) must have been due to a DeoVR moderator changing the settings after the video has processed, but before the video was published. So I thought those settings worked, but I was just unaware of DeoVR admins fixing them for me.

So to summarize, SBS and View Angle 180 does NOT work. And it makes sense why it wouldn't work - because those are the settings of a spherical VR180 video. Flat 2D and Flat 3D videos do not need a "View Angle".

Mike-Urilorib

spinningblade Hello there! I saw your discussion about Flat 3D SBS videos. I'm having the same problem. Since there is no specific option for this kind of video in the upload page, no matter what settings I choose, the video gets distorted at the end. How did you solve your issue? Did you find a way to upload flat SBS without admin help? If not, how do you get in contact with the admins to fix your videos?

Mike-Urilorib

Hello, I'm having the same problem. I uploaded a full SBS 3D video, but it got distorted.
Since there is no "flat 3d" option in the upload page I had to choose SBS and then 120deg.
But it got distorted.

https://deovr.com/kuc7mh

Could you please fix it? Thanks.

spinningblade

Mike-Urilorib there is actually no way you can fix it on your end. Hopefully a DeoVR employee sees your post and fixes it or you can email creator@deovr.com and give them a link to your video and tell them to make it a Flat video. They simply need to check a “flat” button that only they have access to.

I’ve been trying to get them to fix this since November. I’ve uploaded almost 50 3D videos and have had to contact deoVR tech support every time.

Also, if you have viewed this video in the Quest DeoVR app prior to them fixing it, it will stay distorted for you even after they fix it. (Seems like a bug with the quest app not fully clearing its cache) so the only way to know if they fixed it is deleting the quest app and reinstalling it. Or just view the video on a browser and see if it’s still distorted.

Mike-Urilorib

spinningblade Thanks for the reply! When they fix your videos, do they send you a message to let you know? Or you need to keep checking from time to time?

spinningblade

Mike-Urilorib yes, if I originally email them to fix it, they will reply once it’s fixed. Sometimes it takes them a couple hours, sometimes it takes a few days. (Don’t think they work on the weekends)

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