DeoVR randomly crashing on Quest 3

mbn_01

DariaDeoVR Hi, Sorry for late reply. I did at first try both a cache clear and a reinstall but they didn't seem to stop the issue. I'm on Quest v78.1027 and DeoVR 14.9.3253.
For me it seems like there are two different crashes here. The out of memory one which happens without any control interaction randomly and might be due to memory changes in the latest quest update (to make space for the UI stuff) so this might need bringing up with Meta maybe? And the other crash seems to be if I change a scene and then try to change it again before it's finished seeking to that area. This isn't reproducible very easily though, I'll try and reproduce when time. Just surprised others haven't mention it 🙂

DariaDeoVR

mbn_01 Can you please elaborate on what you mean by "before it's finished seeking to that area"?
Currently, the v78.1027 firmware is not available for developers to install. The issue may be related to the particular version.

mbn_01

DariaDeoVR Hi. I mean if there are chapters (using SLR) then I press on one and then maybe if I press on another chapter before there's been time to seek to that chapter this might cause a crash. It's hard to explain but it always seems like the crashes (that are not low memory crashes) happen when I'm trying to jump to a new video, change chapter, seek around the timeline. If I try to move too fast I think that causes the crash.. I'll test when time. As for the firmware. I don't recall entering a beta testing for the quest so maybe it's my area that got it before yours (UK).

DariaDeoVR

mbn_01 Is it correct that the app crashes only while using SLR?

uotxc7t2uuk

im using the deovr app with pc link (air link). im playing local videos with SLR with haptics and i can confirm that the app crashes when skipping to the next video. it doesnt always happen but when im skipping videos fast it will happen after 3-5 skips. when playing larger files like vr videos it can crash after just one skip

DariaDeoVR

uotxc7t2uuk As the issue is related to the third-party service, please contact the SLR support team for help.

devanimate

I'm dealing with the same issues

DariaDeoVR

devanimate Does it persist for DeoVR or SLR?

devanimate

DariaDeoVR both

DariaDeoVR

devanimate We provide support only for DeoVR.
You can send the issue details that are connected only to the issue with DeoVR here: https://deovr.com/pages/contact

spyro

Same here, DeoVR is crashing every few minues. First the UI disappears (the video itself still works) then I need to manually kill the app. After that, MetaOS is reporting that DeoVR did use too much memory (Quest 3). A few weeks before, everything just worked.

DariaDeoVR

spyro Please send the issue details, including the app version and headset firmware version, to support@deovr.com.