DeoVR randomly crashing on Quest 3

Kidkool88

I'm not sure what happened, but this started a few weeks ago. The quest 3 has no other issues, but deovr will crash randomly. Can be 5 minutes, can be 2 hours. Any help?

TonyDeoVR

Hello, please make sure your Meta Quest OS is updated to the latest version. After that, if the issue will occur again, please send versions of the DeoVR application you use and Meta Quest OS on your device

mbn_01

I have this too and I'm on latest DeoVR and latest quest 3 update (not beta).

Apart from random complete crashes without warning. I also get "not enough memory to run deovr" crashes too. These can be as quick as a few mins or after an hour but I get it very often. I have about 70GB of storage left on a 128GB quest 3. Maybe the latest quest 3 update has limited the amount of fast access ram because of the new visual updates and this is causing the crashes. Do you guys have a beta version I can test that might fix these issues? Thanks.

DariaDeoVR

mbn_01 At the moment, there isn't a beta version to try.
Can you please specify if you tried to reinstall the app?
If so, did it help?

mbn_01

DariaDeoVR Hi, Sorry for late reply. I did at first try both a cache clear and a reinstall but they didn't seem to stop the issue. I'm on Quest v78.1027 and DeoVR 14.9.3253.
For me it seems like there are two different crashes here. The out of memory one which happens without any control interaction randomly and might be due to memory changes in the latest quest update (to make space for the UI stuff) so this might need bringing up with Meta maybe? And the other crash seems to be if I change a scene and then try to change it again before it's finished seeking to that area. This isn't reproducible very easily though, I'll try and reproduce when time. Just surprised others haven't mention it 🙂

DariaDeoVR

mbn_01 Can you please elaborate on what you mean by "before it's finished seeking to that area"?
Currently, the v78.1027 firmware is not available for developers to install. The issue may be related to the particular version.

mbn_01

DariaDeoVR Hi. I mean if there are chapters (using SLR) then I press on one and then maybe if I press on another chapter before there's been time to seek to that chapter this might cause a crash. It's hard to explain but it always seems like the crashes (that are not low memory crashes) happen when I'm trying to jump to a new video, change chapter, seek around the timeline. If I try to move too fast I think that causes the crash.. I'll test when time. As for the firmware. I don't recall entering a beta testing for the quest so maybe it's my area that got it before yours (UK).

DariaDeoVR

mbn_01 Is it correct that the app crashes only while using SLR?