White reply button and DeoVR freezes

devnull

Everytime I get a confirmation question DeoVR freezes with a white reply button. I have to kill DeoVR and restart it.

I'm using Index Valve with headseat and controllers. I have all the latest versions of both DeoVR and SteamVR and the hardware have the latest firmware.

devnull

This used to work before but have now been like this for almost half a year.

aaaisa

yes , me too

devnull

It freezes on all dialogue boxes, also those where you're just suppose to close it with a X.

PavleDeoVR

Hi devnull , appreciate you bringing this up, could you please provide an exact step-by-step guide of how you came upon this issue? Something like:

Click here
Press this
Crash happens

Looking forward to hearing back from you!

devnull

PavleDeoVR Well, here are a few examples:

All examples starts with latest release of Windows 11 and Steam.

Start DeoVR (by now updated to v13.17 but this behaviour have been persistent for many versions now) which also fires up SteamVR (by now updated to 2.6.2 but this behaviour have been persistent for many versions now). So far so good.

Now here are a few examples of when it freezez:

If I start DeoVR's filebrowser in a directory that I've removed since last time, I get an error message that the directory does not exist but the close button is white and DeoVR has stopped to react on my hand control.
If I start DeoVR's file browser and mark a file and then press the waste bin I get the confirmation question but the confirm button is white and DeoVR has stopped to react on my hand control.

This is also true for when I get any dialouge message in the in the webinterface, EXCEPT for the login dialogue and anything that opens a page in my ordinary browser on the computer (not in VR).

I'm using a Index Valve headset and controlers.

PavleDeoVR

Thanks for all the details, I shared it with the team and got a response. We just released a new update on Steam (v13.19), could you update and check out if the issue still persists? I'll be on the lookout for your input and ready to send an update on my end👍️

devnull

PavleDeoVR When I visit Steam the latest available update is v13.17 (April 3). On the update page it says I'm running AppID: 837380 build version ID: 14520672 installed on June 4 and that still has the problem. I'll keep a look out for v13.19 and as soon as it turns up I'll update and test again.

Thanks for your support!

PavleDeoVR

Thanks for the quick reply, v13.19 is actually the latest version, there was an automatic update that happened a few hours ago but the announcement hasn't been published on the update page just yet! 😄 Please feel free to test it out from this point onward and we'll continue from there

devnull

PavleDeoVR Well if build version ID: 14520672 is version v113.19 then the problem persists. No change.

PavleDeoVR

Noted, getting back to you once I hear from the development team. Thanks!

PavleDeoVR

And I'm back. Alright, the developers are going to take a look into this while they continue improving the app. Although I don't have any date I can provide, they have been made aware of this and send their thanks for sharing the details.

Hope you have a great weekend, and thanks for using DeoVR!

devnull

PavleDeoVR Now, here's a conundrum. Yesterday the buttons returned to normal and works fine. Without any update to DeoVR (or SteamVR, NVIDIA drivers or even tho OS, Windows 11)!?!?!? Impossible for me to explain but that's what has happened. Now lets hope that the bad behavior does not return.

devnull

Thanks for your effort. It seems I'm not totally alone, at least aaaisa above seams to have the same problem. It's very annoying to have to restart every time, besides not to be able to do anything that requires confirmation.

PavleDeoVR

Hi @devnull, great news! I know the team is working on ironing a few things out in the background, but I haven't received any update just yet if there was a silent patch to make minor tweaks. I'll just go ahead and manifest it doesn't happen again alongside you, but I'll also notify the team so they're aware it now works. Thanks for letting me know, I'll see you around if anything else pops up in the meanwhile 🫡

devnull

PavleDeoVR Well it's still build version ID: 14520672 in my library...