DeoVR does not recognize Oculus Rift Remote - Version 13.13.1

xojax

This is the Remote in question:

It worked flawlesly until few updates ago. It works in other applications.
Is the support for it removed or is it something that can be fixed?

DraiKo

xojax hello, can you tell me exactly the problem that you are facing, we know that the ok button was not being detected and we are working on it, but do you have another problem that we might check? thanks in advance

xojax

Thank you for your fast reply.
Simply, none of the buttons are in-app recognized (in and out of video playback). I can exit the app using the Oculus button but that is just external command button as well as volume buttons.
I navigate with Touch and XBox controllers without any issues.

xojax

Maybe there is a way to clear data and reset the application?

DraiKo

xojax Unfortunately we don't support any longer Rift Vr headsets, but the Dev Team is still trying to make a last update to certain things so Ill pass this info to them and see if there is a workaround,

kind regards

Prutt3l

DraiKo Change the info in the Oculus store if this is true. As of today it does in fact say it is supported, including the remote.
I'm so annoyed to have been sold "lifetime" stuff, when developers just stop supporting, or even actively removing existing features. Horrible way to handle paying customers.

xojax

DraiKo
Hello, again. Seeing that more and more people are having this issue and this post is getting old without furter reply from DeoVR people I made an attempt at it and I have found a workaround or more likely a permanent fix for this issue.
I will share it if you allow it.

Prutt3l

DraiKo Now that I have my other issue fixed, I run into the same issue.
At the moment of writing this, the app in the oculus store still says "Supports Oculus Remote". Can you guys please make true on those promises? Otherwise change this info to reflect your change of policy.

xojax

I thank you for checking it for me. I am grateful for everything DeoVR have done to the date.
I frankly don't understand how is it a good business plan to get rid of all Rift users by removing the existing controller support. Isn't it better to still have them stick around than to turn to the competitor? It's a rhetorical question.
May you all have good 2024.

nopat

hi, I am having the same problem for several days. is there a workaround?

shrek2901

I'm having the same issue. It wouldn't be so bad if I could rollback to the version that was working flawlessly with my rift CV1 headset and Oculus remote but try as I might I can't. This update has been forced upon me, literally. I paud a premium for this app when I bought the Rift so its not like I'm complainig about not being able to use free softwae.
This is extremly poor form and I will avoid Deo VR its not the way I expect to be treated as a paying customer thats for sure. Just allow me to rollback to the last version that worked.

nopat

xojax lol made me laugh a bit but thanks. this one is actually works better for me.

JimmyJuice2

Same malfunction - would love to go back 2 versions... previous update killed this function, current update remains the same... Anyone have a method to rollback?

DraiKo

Prutt3l hello, looking at the site, unfortunately we no longer support Rift https://www.meta.com/experiences/2382576078453818?ranking_trace=0_2382576078453818_QUESTSEARCH_0dxgXfJ33Usx3drxZ_eyJwbGF0Zm9ybSI6ImFuZHJvaWQtNmRvZiIsInF1ZXJ5X3N0cmluZyI6ImRlb3ZyIiwibG9jYWxlIjoiZW5fVVMiLCJudW1fZmV0Y2giOjEwMSwic2VhcmNoX3JvdXRlIjoid2ViIiwidGFnX2lkcyI6W119_eyJzZWN0aW9uX2tleSI6IlNFQVJDSCJ9 neither Oculus Remote.

Kind Regards

cmyers

DraiKo

Okay. But then you should deactivate automatic update for users of Oculus Rift. The users can not block these updates which are distroying their working systems. "No longer support" would mean "you don't get any updates in future", but that's not what you are doing.
Now we need a working (old) version supporting touch controllers and the remote controllers and in addition we need an option to deactivate any updates in future.

PavleDeoVR

Hi @cmyers, I understand where you're coming from but this device is discontinued (and not supported) by Meta/Oculus as well. We follow the same logic that new apps and games do when it comes to compatibility with the latest OS.

Each time Meta releases a new software update, DeoVR has to check if any tweaks were made that affect our platform. As such, future development of DeoVR will continue focusing on improving functionalities for devices currently supported by their developers.

Still, there are workarounds. Take a look at a comment made by a user called "8aron" in this thread here: https://communityforums.atmeta.com/t5/Get-Help/Oculus-Rift-controllers-not-working-in-game-after-update/m-p/1208783/highlight/true#M313764

I've had a conversation with several Rift users who had their controller issues fixed by this method. Hope it helps if you're experiencing the same 👍️

cmyers

Yes, it works ... for the Touch Controllers but not for the Remote Control.
Better than nothing.
Thanks!

PavleDeoVR

cmyers Better than nothing.

Fair enough, no problem!