13.3: Controls completely broken

spyro

Correction: It's 13.13, but I can't update the title for whatever reason.

I'm on a Quest 3. Tried to start the app, but there was just a black screen. Reinstalled the app but still can't control anything, there is no interaction possible with any menu element or . Can see the pointers, but there are not reacting to anything. Even restarted the device, didn't change anything.

PS: I had to solve 5 CAPTCHAs, even while writing (!) my post, WTF:

DraiKo

spyro Hi, are you running the app directly on your Q3? or using any other apps live VD, or Steam? or your pc?

Dekard

I'm running directly on Quest Pro - the controllers I can see the line and dot from them but they go through all the screens in DeoVR and do not do anything the only thing I can do is exit the application - they work fine in all other apps only broken in DeoVR 13.13. - many of us have posted about this issue in the 13.13 thread.

berater

I have the same problem on the Q3, I see the controllers but they don't work.

DraiKo

Hi guys I reported to the dev team to check it out,.I'll keep you informed

Thanks and have great holidays

berater

DraiKo it works for me again. Thank you very much.

spyro

Hi Draiko, it's the native app on Quest 3

DraiKo

spyro may I ask a couple of questions that will help us find the problem?:

did you buy the subscription in the meta store? Or you bought it directly with DeoVR? Or you are using the free version,? Just want to know so we can find from where the problem comes.

*you are using app in standalone Q3? or running through PC?

do you have boundaries activated? or they are turned off?

*do you have enough light in the room?

*do you have hand tracking on? if yes, can you deactivate to try to see if it works?

please help me with this questions so I can go back to Dev team and try to find a solution to this matter.

thanks you and have a nice day

spyro

Just the default version from Oculus Store, no subscription
Standalone on Quest 3
Default boundary setting
Yes there is enough light in the room (it's not about tracking, it's about the 'laser beam' visualization of the controllers not interacting with the UI elements in any way)
Handtracking is deactivated

DraiKo

spyro thanks a lot, Ill check this with the Dev team so they can find a solution asap. kind regards

DraiKo

spyro Hello, the Dev Team said that "After app restart (without reinstall) it should be working fine", can you try it in this way please and let me know,

@berater can you share us what you did that worked for you? thanks

berater

DraiKo I have the free version from the Meta Store. I couldn't select any videos or menu items with the controller. Even after reinstalling and restarting the Q3, the controllers didn't work. It's been working again since this morning. I have not done anything. I thought the Deovr support team changed something.

DraiKo

berater released 13.13.1 🙂 now all should work great, happy holydays

wartington

DraiKo I still have complete lack of controls problem , using the SteamVR version with Valve Index controllers.

DraiKo

wartington hey hello. what problems are you having? did you uninstall and install again using the latest version?

spyro

Works again now, thank you 🙂