Freezing, Lag, and FPS drops after recent update (TEMP FIX?)

Kieshi

MPort88 hello, would appreciate of you could send me a video link in DM please
Also, please let me know which device you are using?

MPort88

Kieshi Sure. I will send it now.

Oculus Rift S - Ryzen 9 5900x, MSi 6750XT, 32gb DDR4 RAM

Ryosuke1976

Hi! It happens exactly the same thing to me since the latest update and I have an Oculus Rift S too. It's very annoying. Hope you can help me.

Oculus Rift S - Asus GL502VM-FY164T - 16 Gb RAM

MPort88

Ryosuke1976 I sent them screen recordings in a DM to hopefully help figure out the problem 🤞🏽 In the meantime, as long as its not a video you have to interact with, you can hit the Oculus button when the video starts lagging and minimize the Oculus menu windows that pop up and the video will play normally but a little darker.

MPort88

Ryosuke1976

Kieshi

MPort88 I have passed it onto our devs, they will check it out

Ryosuke1976

Kieshi Not sure if you read my latest comment. Could you help me, please? Before version 13.13 DeoVR worked smoothly for me, I had no issue.

MPort88

It appears that the most recent update (13.13.1) has resolved my issues. Thank you!

Ryosuke1976

Hi!
In my case, after installing the latest update (13.13.1) the problem persists. It takes much more time to happen than with version 13.13 but after some time using the app, it happens nevertheless. Could you check again, please?
Kind regards and happy new year.

Kieshi

Ryosuke1976 hi there, sorry for not getting back to you sooner.
Could you please create a small recording of the issue and send it to me in DM? Also, if you could get the logs and send them to me, would be a great help
To get logs, use this "%username%/AppData/LocalLow/Deo VR/Deo VR/Player.log"

Ryosuke1976

Kieshi Hi! Sorry, I am bit busier than usual these days. Will try to send you my logs on the weekend. Hope it's Ok. Kind regards.

MPort88

I'm not sure what changed, as everything on my end stayed the same, but the issue is back in the exact same way it was before. The other day I managed to get about a half hour before it occurred but today it happened again twice at around 4 minutes each time.

Kieshi

MPort88 could you please get me the logs as I mentioned in the previous message, when you start getting lags?

MPort88

Kieshi I just sent them to you in a private message

Ryosuke1976

@Kieshi Might this issue be a memory leak? If you think that might be the case, is there any additional information I could send to help you trace it?

Kieshi

Ryosuke1976 Did you manage to get the logs? That would be most helpful