App choppy and unusable on HP Reverb G2

jsf8336

I’ve been using Deo for years with a Rift-S. It’s the best VR player out there. However, I just upgraded to an HP Reverb G2 and Deo is unusable. It’s incredibly choppy and stutters like crazy both in video and also when navigating menus. It’s not my PC or graphics card. I’m able to use other VR media players just fine, they’re just inferior to Deo. Deo has the best UI. Does anyone have a suggestion on how to fix this? Thanks!

Yar

jsf8336 Hi, how does the video play if you open it through windows media? Will the playback be smooth?

ili

I just did some tests, it's actually more stable now but I can still crash it or get FPS to drop.
And it has noting to do with the video as jsf8336 and TheBirbs mentioned it occurs even in the menus.
And it's not my hardware as I changed CPU, MB, GPU since that started and also did a clean Windows install and also other VR video players works without a problem.

huebi123 try this and tell me what you get

Close everything.
Put the headset on and wait for the WMR Home to finish loading and be stable.
From WMR Home start DeoVR.
If it didn't crash or laggy (even in the menu no need to start a video) try to activate the WMR Passthrough and wait 10 seconds. or open the WMR menu etc..
If it didn't crash or laggy still close everything and try again like 2 times (on rare occasions it just works don't know why)

huebi123 Please report if you can do all that without it crashing or get super laggy at last once.

Also jsf8336 and TheBirbs see if this helps and report:

Close everything.
Don't put the headset on, launch DeoVR directly from Windows start menu, wait for it all to launch (Steam, WMR and DeoVR will start together).
Once it's done put the headset on and see if it's runs ok (don't open any WMR overlay, like WMR menu, Passthrough, don't change volume etc.).

TheBirbs

Just got a G2 a couple weeks ago too and I'm having the same issue. Super choppy and after a few seconds, the app stops responding entirely. Seems like the app rally struggles with the G2 when using SteamVR. Whirligig is usable but it's also not a smooth experience. I think WMR is just trash. Amazingly, there are also no real VR video players on the Windows store for WMR but the one that is there seems to run fine.

ili

A year ago they released an update that broke Reverb G2.
Me and like 5 other reported it here, for example https://forum.deovr.com/d/537-low-fps-looks-like-something-to-do-with-wmr.
Looks like non of it was passed to developers or was seen by dev and ignored.
So it's broken for a year now for G2, look at the Mixed review on steam they are all "used to work, bad now".

huebi123

I use DeoVR with the HP Reverb G2 almost every day. No problem. After an update I had to switch back from H264 to H265 in the settings. I don't know why it was set to H264 streaming.

huebi123

ili I have no problems with DeoVR 13.0 via steps 1-3. Why should I set a WMR Passthought and for what is step5? I run DeoVR every day with my HP Reverb G2 since long time (maybe 20 months) and before this HP Reverb G1.

ili

huebi123 To see of you will get the same problems as we get. This is the simplest way to replicate the problem that I found but it can happen in other ways. I assume you took the time to reply here as you wanted to help?

huebi123

ili What menu is WMR Passthrough in? I have DeoVR Menu, Steam VR Menu and Windows MR Menu. I did not find WMR Passthrought. I have Windows 11, Steam VR and DeoVR 13.0. 90Hz highest quality. Do you have a screenshot so I can find that in the German language menu?

ili

huebi123 To open the WMR Passthought on controller hold "Windows key" then press the grip
Alternatively open WMR menu with the windows key and select the flashlight icon

You can see explanation here https://www.tenforums.com/tutorials/121260-open-use-windows-mixed-reality-flashlight-windows-10-a.html

Thank you

huebi123

ili I have now looked around my room several times for 10 seconds and longer with the black/white flashlight. 2x WMR and DeoVR started and looked through with the flashlight. Even with video streaming. No problems, I can't create any problems with it.

ili

huebi123 Interesting, did you where in your WMR Home before lunching DeoVR like I described in the steps?
I wonder why it work for you and not for us, you use the DeoVR Steam version right?
Thank you for testing

huebi123

ili Yes. I turn on the HP Reverb with a power switch on the outlet. I have a lens protector on the goggles, so WMR starts and I shake the goggles with my hand for room calibration. I only use VR while seated (and only the right controller). This is a setting in WMR. In WMR Home I positioned the icon for DeoVR. I start it with the controller and DeoVR starts. It is Steam/Steam VR for Windows MR. My hardware is a notebook. Alienware m17 r4 i9 10980HK 32GB RAM 4TB SSD M2 for C:. RTX3080 16GB VRAM Laptop GPU, HP Reverb G2. I can view 8K HEVC video 60p and 16K jpg photos with no problems.

In addition, I have an Alienware graphics amplifier with an RTX3090 (for 8K video denoising etc.). This is connected via PCIe3. Too slow for simple tasks. When I use this, I often have problems, but already with WMR. DeoVR is then not good either. OpenXR stands on Windows MR. I read that in one of the three menus today. Today I tried both (RTX3080 Laptop GPU and RTX3090 eGPU) with no problems. Also passthrough. No problems, everything is smooth.

ili

huebi123 Thank you.
@jsf8336 @TheBirbs in addition to the test I posted earlier can you post your specs?

I had the problem with GeForce 1070 & Ryzen 1800X & 16GB RAM & Windows 10
And now with GeForce 3070 & Ryzen 5900X & 16GB RAM & Windows 11

huebi123

ili When configuring the notebook, I made sure that the 4K monitor was connected to the iGPU of the i9. The RTX3080 is therefore completely free for video rendering or virtual reality. But everything also works with an external 4K monitor on the RTX.