Metaquest 3 - slow to load/unable to use

bothadz

Started about 2 days ago. The browser takes about 3 mins to start and once I go to a URL, it just won't load. Brand new device, has been working well since Christmas. I've uninstalled and reinstalled quite a few times and have done a full reset on my metaquest

Kieshi

So inside DeoVR you enter some URL in the browser and it doesn't load, correct? Can you please let us know which URL you are trying to reach and what is the version of the DeoVR app that you use?

nas2012

I am having the same issue as of yesterday. Fresh reinstall of app so whatever the base landing webpage is of the most recent version on Meta store. Never loads the landing page, just three spinning dots for eternity.

Anton111111

The same issue (Never loads the landing page, just three spinning dots for eternity.). Reinstall app can't help.
Here is logs

Ktulu83

Same Problem here... :-(

shaggybeerprof

same here... three spinning dots...

DariaDeoVR

shaggybeerprof Please specify the DeoVR app version and what headset you use.

shaggybeerprof

DariaDeoVR Quest 3 headset, DeoVR version downloaded from Meta store.

DariaDeoVR

shaggybeerprof Is it correct that the issue occurs on the 14.5 version?

shaggybeerprof

DariaDeoVR yes, 14.5.2745

DariaDeoVR

shaggybeerprof Can you please specify your current location (city and country)?
You can send it in a private discussion for privacy reasons.

dirtfish

same problem here - has this been addressed yet? can the devs post any known fixes or work arounds? there are several people having this issue.

DariaDeoVR

dirtfish So far, the issue hasn't persisted on our end, so we gather more details to reproduce it,
Please send your headset model, the app version, and where you are currently located (city and country).
You can try to use a VPN to check whether the issue is connected to your Internet connection.

You can send your location in a private discussion for privacy reasons.

parrotcave

Ever since updating—the deovr quest 3 app takes longer to load and noticeable slight micro stutter ruins video experience on sites like slr

I hate updating then something breaks every other version, purely awful please stop…

DariaDeoVR

parrotcave Does the same issue occur on the 14.6 version?
Is it related to DeoVR?
Please note that we can only help with the DeoVR app, not third-party services.

parrotcave

DariaDeoVR No, this is not about the nintendo gamecube. I am talking about the DeoVR app 14.6 version...

dirtfish

Thanks for the reply - I ended up resetting my router and modem and it fixed the problem, which persisted even after upgrading to the newest 14.6 version. Hopefully this works for others.

DariaDeoVR

parrotcave If you change the Internet connection, will the issue persist?

parrotcave

DariaDeoVR
My internet and SLR server working as intended.

Your developers definitely changed up something in the streaming causing micro stutters in their video.
This only happened in this update.

DariaDeoVR

parrotcave Can you please send the issue details to the support team so that we can check your case?
Here is the contact form.