DeoVR quits back to Steam Home when loading any video

goober

This seems to have occurred after that latest patch (9.6?) on HP Reverb 2 (Windows Mixed Reality)

Either side loading a video or just loading a streaming vid on the front page like "play with cute dog", the screen goes black like it's loading then quits and returns to Steam Home/VR.

Reinstalled, ran all updates possible.

Yar

Hi, thanks for your feedback.
Could you send a log to our mail support (at) deovr.com
Log is located here - C: \ Users \% username% \ AppData \ LocalLow \ Deo VR \ Deo VR Player.log
Thank you.

goober

Hi,

Log sent, thanks

Yar

Dear goobar,

From logs we can see, that you are trying to open local video file.
Could you please confirm that streaming videos still works or not?

Also we just updated DeoVR in Steam Store to version 9.7 with new XR Management system.
Could you please update it and try to open streaming video and then local and send us logs one more time.

Also please reset previous DeoVR settings:
1) Run regedit
2) Locate CURRENT_USER\Software\Deo VR
3) Delete it.

If new version won't solve the issue, please send upload your local file to the internet and send the link to support(at)deovr.com. We will try to reproduce this issue on our Reverb G2.

Thank you in advance!

goober

Hi,

I've resent the player log after regedit and new patch, attempting to stream this time (both streaming and local files don't work.)

Thanks

goober

It looks like I managed to fix my issue by having Directshow and Unity Player turned on.