Quest 2, since last week's update:

thomasshoots

Ever since a DeoVR update two weeks ago on the Quest 2, when I try to play the videos on the front page of deovr.com, it says "Error playing video file! Unsupported format." on all of them, no matter what format I select. Ive tried reinstalling the app three times. On other sites I just get the grey wheel rotating for infinity when I click any videos. Any ideas what changed?

Yar

Hi, thanks for your feedback.
You go to the deovr.com website and any video causes such an error?
Does your quest have all the necessary updates?
Are you installing an app from the store?

thomasshoots

Yar Hi yes, all the videos on the front page of deovr.com give the same error. Downloaded the app for Quest 2 from the Oculus store. Quest 2 says headset software is 'up to date'

Yar

Hi, thanks for your feedback. Are you using a link when working with your headset?
Could you record a short video from the screen when you visit the DeoVR website and get a format error? And send to supportdeovr.com, thanks.