SETTING button make window disappear

Yuns

Quest 2 on PC (rift)

I thought it was a bug in the recent update. I just used it until the next version came out.
However, with the update to the latest version, the key bindings were changed to default, but I still couldn't go into the settings.
To resolve this, I reinstalled deo vr and rift several times, but the bug still exists.
In addition, the previously set wallpaper and homepage remain the same even after reinstallation several times, so it seems that the problem occurred when the existing data was updated without being erased.

Please tell me how to reset all functions as a solution to this problem.

Additionally, I'm experiencing this problem as well.
if a previously viewed file is deleted, a notification window will appear informing that the file has been deleted.
This also does not go away, making the program unusable.

PavleDeoVR

Hi Yuns, thanks for bringing this up, I'll be happy to look into it. Regarding both the key bindings, wallpaper and the notification window, I'd like to ask a few questions.

You mentioned that you're viewing it on PC (rift), could you give me more details about that? Are you using Meta Quest Link or some other desktop app? In addition, could you tell me what app version you're using? (In the format of v.12.345.6789)

Yuns

PavleDeoVR

Meta Quest Link 65.0.0.499.343(65.0.0.499.343)
deovr 13.19.1687

PavleDeoVR

Thanks @Yuns, appreciate the context. Final round of questions:

did you try changing the key bindings in the DeoVR app itself? If yes, do the key bindings go back to default when you play the next video in the same session, or when you re-enter the app next time?
for the deleted videos part, are you referring to any uploaded video that is no longer available on the streaming platform?

Yuns

PavleDeoVR

No, the keybinding was just suddenly reset one day. And I can only assume it's because of the update.

The Point is that when you press the settings button (to change the key binding or what ever), the window disappears and you cannot press any buttons at all. it just gone.

The deleted video was a local file, but not only the alarm, but all notification windows do not disappear.
and that's basically have to restart the app.

Yuns

Yuns
What I want to know is just to be able to reset it.
At this point, I don't know of any solution other than formatting Windows, and that's not an option.

PavleDeoVR

Thanks for that, I relayed everything to the team and came back with an update. We've tried replicating this on a few Quest 2 devices and we haven't seen the same results. There is a possibility that it's an external issue and, since you already tried reinstalling, I can only suggest uninstalling once more, cleaning the registry and deleting any remaining data from the install folder. Usually, it's located in C:\Users...\AppData\LocalLow\Deo VR

As for the second problem with the window notification, I've relayed it to the team for further review. However, please note that DeoVR development is focused towards its' streaming platform features and that we don't provide support for local playback.

Hope this helps!