Quest 2 - No internet connection

badd

Since March 10, 2026, I've been receiving an error message that says "storage .. parsing," along with a series of memory addresses. Unfortunately, I deleted and reinstalled the application, and now I’m seeing a "No internet connection" message when I attempt to start it. I've tried clearing the cache, reinstalling the app multiple times, rebooting my device, and switching networks, but the issue persists. Other DEOVR app is working fine.

blazeduser007

I have exactly the same issue

DariaDeoVR

@badd @blazeduser007 Can you please specify the Quest firmware version?

blazeduser007

DariaDeoVR i was on older firmware, now updated to 2.1.1025 and i have still the same issue "no internet connection". I;ve also tested reinstalling, rebooting, switching networks. Deovr hyper works fine.

badd

2.1.1034 from March 5th. Hyper works fine. DeoVR streaming has issue with this popup. So basically app is not working.

DariaDeoVR

blazeduser007 Can you please specify what networks you tried to use?

blazeduser007

DariaDeoVR i've tried turning on and off vpn, switching from 5ghz to 2,4 ghz, tried connecting to home router and mobile hotspot

DariaDeoVR

blazeduser007 Does the issue occurs only for the DeoVR website?

blazeduser007

DariaDeoVR the issue occurs only for DeoVR app. It happens on startup of the app so i dont understand the question - clearly it fails the first internet/updates check inside of the app.

badd

in my case the application fails on start with popup about internet connection. so there is no chance to check any sites.

TonyDeoVR

We are checking the information and will get back once there is an update.

blazeduser007

Any update?

DariaDeoVR

blazeduser007 The issue doesn't persist on our end, so it is hard to troubleshoot.
Is it possible to send the logs?

blazeduser007

DariaDeoVR where can i find them?

TonyDeoVR

blazeduser007 Please check this article from Meta: https://developers.meta.com/horizon/documentation/unity/ts-logcat/