Quest 2 - No internet connection

DariaDeoVR

blazeduser007 Can you please specify what networks you tried to use?

blazeduser007

DariaDeoVR i've tried turning on and off vpn, switching from 5ghz to 2,4 ghz, tried connecting to home router and mobile hotspot

DariaDeoVR

blazeduser007 Does the issue occurs only for the DeoVR website?

blazeduser007

DariaDeoVR the issue occurs only for DeoVR app. It happens on startup of the app so i dont understand the question - clearly it fails the first internet/updates check inside of the app.

badd

in my case the application fails on start with popup about internet connection. so there is no chance to check any sites.

TonyDeoVR

We are checking the information and will get back once there is an update.

blazeduser007

Any update?

DariaDeoVR

blazeduser007 The issue doesn't persist on our end, so it is hard to troubleshoot.
Is it possible to send the logs?

blazeduser007

DariaDeoVR where can i find them?

TonyDeoVR

blazeduser007 Please check this article from Meta: https://developers.meta.com/horizon/documentation/unity/ts-logcat/

frankkk

I have exactly the same issue

TonyDeoVR

frankkk Please re-install the DeoVR application and check the issue. If the issue will occur again, please contact our support team directly: support@deovr.com

madparks

Try restarting your router, and if you have a mesh wifi network, restart all the nodes.

badd

madparks Its not working. I also tried with VPN and connection via mobile hotspot. It's not connection issue. DEOVR Hype works fine

AliiaDeoVR

badd Could you please share your logs so we can take a closer look? You can find instructions here