App is not loading

ttv002

App is not loading

Hi, been using Deo VR for many years with my Pico headset. Suddenly, it is not loading.

I have:

Updated my Pico OS to the latest version
Updated Deo VR to the latest version
Tried deleting and re-installing Deo VR
Tried clearing cache and deleting data for Deo VR

I only get a loading spinner when loading Deo VR app.

When will this be fixed?

DariaDeoVR

ttv002 Hi there,
Can you please try to use another Internet connection and check if it helps?

ttv002

DariaDeoVR Hi thank you

It's not the internet connection, I have 1 gbps download speed. No issue with any other apps, only DeoVR is stuck on a loading spinner as soon as loaded

DariaDeoVR

ttv002 Please try using another connection. The issue still can be caused by it.

ttv002

DariaDeoVR I have tried another connection - hotspot on my phone. DeoVR loads and works fine.

On Wifi - 1 GBPS download speed, Fibre - DeoVR logo appears then gets stuck on a loading spinnier.

All other apps work fine on my wifi, on Pico and all other devices

How to resolve please? It was working perfectly for a long time until now.